Written by: Tahir
Afzal Malik, Hikmat Ullah Khan, Syed Afzal Moshadi Shah & Shafiq
Gul
Published in International
Review of Business Research Papers, Vol.6, No.1 February 2010, Pp.250-282
Online Available
at: http://www.bizresearchpapers.com/23.Tahir.pdf
Abstract:
Measure the most
critical processes and improvement for better solution is key indicator to
survive in competitor market. Performance management and Knowledge Management
provide a best solution for continuous improvement. The paper assess & reviews
the enabling factor of Coca Cola Enterprise (CCE) Ltd for the implementation of
the distributive knowledgeable management system with performance measurement tool
(balance Scorecard) for continuous Improvement. The study has been carried out by
conducting literature review, questionnaire survey, structured interviews and
case study. On the basis of outcome of the research strategies, the framework
has been devised for implementation.
The Distributed Knowledgeable Performance
Management System (DKPMS) has been implemented using database. The different
factors have been analyzed on suitable sample data and certain conclusions have
been derived using proper statistical methods. In the nutshell, DKPMPS depicts
optimistic effects on employee & customer satisfaction, mission, vision,
values & Strategy etc and move CCE towards business excellence,
optimization centric environment and on continuous improvement.
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